We want you to be satisfied with every purchase from PT Mubeen Fresh Mart. This Refund Policy explains how we handle quality issues, damaged items, or incorrect orders.
Quality Issues at Purchase or Delivery
If you notice a quality issue with an item at the time of pickup or delivery, please let us know right away, either in person, by phone, or on WhatsApp. Because many of our products are fresh and perishable, checking items as soon as you receive them helps us resolve any concerns quickly.
Damaged or Incorrect Items
If an item arrives damaged or does not match what you ordered, please contact us as soon as possible with details of the issue. We will work with you to arrange a replacement, exchange, or refund, depending on the situation and product availability.
Perishable Products
Due to food safety considerations, we are generally unable to accept returns of fresh or perishable items once they have left the store, unless there was a quality issue identified at the time of purchase or delivery. We appreciate your understanding, and we always aim to resolve any genuine concerns fairly.
How to Request a Refund or Replacement
To request a refund, replacement, or exchange, please contact us by phone or WhatsApp at +92 300 3220454, or by email at Contact@mubeenfreshmart.com, with details of your order and the issue you experienced. Our team will review your request and let you know the best way forward.